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Anti-Money-Laundering Policy – Royal Reels Casino

At Royal Reels Casino, operated by Digibrite SRL (hereafter “the Company”), we strive to uphold all international standards and local regulations aimed at stopping illicit activities, such as money laundering and terrorist financing. The procedures below outline how we manage risk assessments, perform due diligence checks, and monitor customer accounts to safeguard both our operations and the greater financial ecosystem.

Risk Management and Classification

Our approach hinges on assessing each player’s activities and rating their risk level. Through this framework, we can adapt our monitoring methods and due diligence efforts to prevent unlawful behavior.

Low-Risk Category

  • Standard Checks: Most customers initially fall under the low-risk group. We require them to submit routine Know Your Customer (KYC) documents and remain subject to ongoing account scrutiny.
  • Activity Monitoring: Transactions are periodically reviewed for irregularities. If no alerts arise, the player remains in the low-risk tier.

High-Risk Category

  • Enhanced Screening: If automated systems or staff identify inappropriate or questionable conduct, we classify the user as high risk. This change triggers thorough checks and requests for additional documentation.
  • Possible Triggers: Instances of puzzling deposit patterns, mismatched personal data, or suspicious transactions may lead to a high-risk label.

Customer Due Diligence (CDD)

Know Your Customer (KYC)

Royal Reels follows strict KYC standards to confirm the identity of every account holder and ensure they are legally allowed to place bets. The data we collect also helps protect legitimate gaming operations from misdeeds.

Identification and Verification

  • Required Details: A new user must provide a valid ID (passport or similar), proof of address, date of birth, full name, and current residence.
  • Jurisdiction Checks: We verify the person’s location to ensure they reside in a territory where our services are authorized. If someone attempts to sign up from a prohibited region, the registration process is halted.
  • Refusals: If the account information proves to be false, the Company can freeze or terminate the account immediately.

KYC Information Request

  • Single Account Rule: Each player can hold only one account. Multiple registrations in the same household or IP range are not permitted.
  • Proof of Age: We demand clear evidence that new account holders meet the minimum age requirement for gambling in their place of residence.

Log-in Details

Sharing account credentials with third parties is strictly disallowed. If we discover that a user’s log-in details have been intentionally revealed or misused, we may permanently close the relevant account, with no obligation to issue refunds.

Due Diligence Tiers

Standard Due Diligence

  • Identity Checks: We often request official documents, such as passports or driver’s licenses, plus a fresh utility bill or bank statement.
  • Verification Calls: Occasionally, we reach out by phone to confirm personal and financial data. If these details are unverifiable or misleading, the user’s account may be closed, and any winnings confiscated.

Enhanced Due Diligence (EDD)

  • High-Risk Triggers: Players flagged for suspicious circumstances receive heightened scrutiny. This might entail providing a selfie holding a valid ID, additional address verification, and proof of source of funds.
  • Scenarios for EDD:
    1. Residence in a region considered non-reputable or high-risk.
    2. Suspicion of multiple accounts under varied identities.
    3. Indications that players act in concert to exploit the system.
    4. Any unusual pattern spotted by our software or staff.

If the documents supplied fail to confirm the player’s identity or if discrepancies cannot be resolved, the Company can lock or close the account.

Monitoring Account Activity

We use automated technologies and human review to spot red flags like unusual deposit frequencies, large unexplained transactions, or zero-risk bets.

  • Multiple Accounts: If there are signs that a person has opened several accounts or that a group is coordinating to gain unfair advantages, the Company freezes the accounts and investigates. If the suspicions are verified, funds and winnings may be withheld.
  • Unusual Behavior: Any anomalies in deposits or gameplay can prompt us to demand more information. If the account holder does not supply suitable answers within 30 days, the account could be closed, and the MLRO may alert authorities.
  • Withdrawal Reviews: Before processing a payout, we confirm that no illicit activity has occurred, especially if the account shows patterns like depositing funds without placing any bets.

Cryptocurrency Transactions

  • First Deposit in Crypto: Users employing digital currency must continue to handle their wagers, deposits, and withdrawals with the same cryptocurrency.
  • Regulatory Obligations: The Company isn’t a crypto exchange. We collect hardware-based KYC data at each step, from registration to withdrawal, ensuring that all funds originate from the same verified customer.
  • Volatility Note: We inform players that crypto rates can fluctuate, and we keep separate accounts to maintain solvency proof.

Security Reviews

Our Company reserves the right to examine player information (age, identity, address, payment details) to confirm adherence to legal obligations. This verification may be repeated at our discretion for reasons of compliance or security. While a security review is in progress, withdrawals may be paused, or specific services restricted.

Reporting of Unusual Transactions

Should we identify a transaction without adequate documentation or with indications of criminal intent, we will classify it as suspicious. The MLRO files a formal report with the Financial Intelligence Unit (FIU) in Curaçao. If the MLRO concludes that no report is necessary, they record the rationale for future reference.

We aim to safeguard both our platform and broader society from illegal conduct by verifying the legitimacy of player transactions. Any account holder unwilling to cooperate in these inquiries may find their transaction refused.

Recordkeeping

All documents linked to these AML processes are stored in a dedicated database for at least five years after our business relationship concludes. We keep thorough records that enable regulatory agencies or law enforcement to audit the nature and origin of any transaction. If mandated by a valid court order or appropriate legal authority, we provide the data in line with national privacy and data protection laws.

Staff Integrity

We maintain a robust recruitment system to ensure employees respect and enforce AML regulations. All job candidates must supply references and evidence of credentials relevant to their position. Our HR team verifies these materials, and new hires receive ongoing training on anti-money laundering requirements and best practices.