Frequently Asked Questions – Royal Reels Casino

Bonuses

How can I claim my $10?

After creating your account, go to the Rewards area (found on the top right of our homepage) and choose Claim Now to activate the promotion.

Why do I need to meet the turnover?

This is a standard bonus requirement across all Australian casinos, including Royal Reels. Most of our offers come with 30x wager.

Why am I still required to meet wagering requirements before withdrawing?

If your account shows an active bonus or a remaining wager target, you must meet the required playthrough total before withdrawal options appear. Until these requirements are fulfilled, your cashout request may remain pending.

How do I complete wagering requirements? Have I wagered enough?

To confirm whether you’ve met the necessary playthrough, visit your account’s Wagering Status page (found in the cashier or bonus tab). Keep track of how much real money or bonus money you’ve staked. Once you reach the stated 30x target, you’ll be free to withdraw, unless a specific bonus indicates a different rate.

I deposited but did not receive the promised bonus—what now?

Contact Royal Reels Casino Support. To prove you’ve made a payment, we’ll need the payment receipt. Tell us the bonus you tried to activate as well.

I received a bonus by mistake, how to cancel it?

If an unrequested bonus is placed in your account, head to the Rewards section or contact Support. We can remove the bonus, along with any related bonus winnings, should you not wish to proceed with it.

Deposits at Royal Reels

How do I deposit funds?

1. Sign in to your Royal Reels account and click Cashier.
2. Choose Deposit from the menu.
3. Select a payment type from the methods available in your region.
4. Follow the prompts to finish.

What payment methods does Royal Reels accept?

We support credit cards, cryptocurrencies, PayID, and bank transfers. The specific options available may vary by location, so check the deposit page for the latest list of approved services.

Can I check my payments history?

Yes, you can do it in the Transaction History. Click your account icon and find the corresponding tab in the drop-down menu. You can see all finished payments and those in progress. Sort them by date, type, amount and method for a more convenient view.

Why is my deposit still marked as “in progress”?

Some financial institutions take extra time to confirm transfers. If a deposit is labeled as pending for an unusual length of time, please contact Support with proof of payment so we can investigate the cause.

Royal Reels Withdrawals

How to make a withdrawal?

You can do it via the Cashier or Withdrawal section. Choose your preferred cashout method and provide the requested details. Click Withdraw to send your request to the payments team for processing.

Can I cancel my withdrawal once requested?

If you want to reverse a withdrawal, visit the Cashier page or contact Support promptly. Bear in mind that once the funds have moved beyond a certain stage, the request may no longer be reversible.

How long until I receive my payout?

Timelines can differ based on the withdrawal method and country. Many methods process within a few business days, while others can take longer due to external banking systems. Once your request is finalized on our end, your chosen provider handles the final delivery.

What if I entered incorrect details during withdrawal?

If the payment information is wrong, contact Support immediately. We’ll attempt to stop or correct the transaction. If the funds have already been released to invalid details, a resolution might take additional time, subject to third-party policies.

What to do if I haven’t got my cashout?

First, verify if the normal processing window has elapsed. If you still have concerns, provide our team with your transaction ID or reference so we can check with the payments department and, if needed, your financial institution.

Technical Questions

How can I set a new passcode?

You can reset the password on the login page. Enter the email you signed up with. Follow the link in the reset email to choose a new password.

Where do I find games’ characteristics on Royal Reels website?

In each game’s interface, you’ll see a Help or Info option explaining paytables, rules, and bonus features. Alternatively, consult our Game Guide section on the site for comprehensive references.

I got an error during a round—what do I do next?

First, refresh your browser. If the round is frozen or the problem persists, record any error messages and contact Support. We’ll confirm whether the round concluded correctly and credit any due winnings.

What if I suspect an inconsistency between a game result and my winnings?

Gather as many details as possible, including timestamps and screenshots, then contact our team. We’ll investigate the session logs, confirm the game result’s accuracy, and address any discrepancies.

Royal Reels Loyalty Points

How do I climb through the VIP Loyalty Levels?

Royal Reels offers a 10-tier VIP program, spanning levels from Opal up to Diamond. You progress by gathering Experience Points (XP) through normal gameplay. Higher VIP tiers unlock exclusive perks and faster reward accrual.

How do I convert my XP?

At specific benchmarks, you can exchange XP for a variety of rewards or bonus perks. Access the Loyalty menu in your profile to see your current level, track your XP, and redeem eligible benefits.