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Refund Policy – Royal Reels Casino

Below you will find the guidelines that regulate deposits, fees, payouts, and refunds at Royal Reels Casino (the “Website”). By participating on the Website, you acknowledge and accept these conditions. If you have questions, you may contact our support team or email us at [email protected].

Definitions / General Terms

  1. Website
    Refers to www.RoyalReels.com, operated by Digibrite SRL (the “Operator”), including all proprietary software, design, and other components. Nothing in this Policy transfers those exclusive rights to you.
  2. User
    An individual who interacts with the Website for the purpose of making bets, managing a Player Account, or otherwise using the services offered.
  3. Applicable Law
    The laws of Curaçao govern these terms.
  4. Funds
    Any amounts credited to your Player Account that you are permitted to use for wagers or withdraw, subject to the limits set by the Website.
  5. Player Account
    Your personal section on the Website, reflecting your balance and containing relevant registration data.
  6. Personal Details and Details
    Personal Details are the specific identifying information you provide (e.g., name, address). Additional data collected during or after registration may also be required to facilitate services.
  7. Registration and Registration Form
    Completion of the necessary fields, selection of username and password, and confirmation of legal eligibility to bet in your jurisdiction.
  8. Services
    The availability of betting options on various events and competitions, as presented on the Website.

Legal Requirements

  • Age Restrictions
    You must be at least 18 years old (or the lawful age of consent for betting in your locale) to use Royal Reels 4. We may request documentation to verify your age at any time. If you fail to provide valid proof, or if we suspect you are underage, we may deactivate your Player Account and bar you from using any related services.
  • Jurisdictional Compliance
    You alone are responsible for ensuring that gambling is legal in your country. The Operator does not guarantee the Website’s compliance with the regulations in your region. You assume any legal liability that may arise if you use the Website in a jurisdiction where betting is prohibited.
  • Taxes and Fees
    You are fully accountable for any taxes or fees imposed by your government or financial institution regarding your winnings or deposits.

Registration and Account Activation

  1. Information Accuracy
    When signing up, you agree to submit current and correct personal data. We can ask for proof of identity (e.g., passport copy, bank card details) at any time. If you refuse or fail to comply, your Player Account may be suspended or closed.
  2. Single Account Policy
    If we detect multiple accounts under the same User—regardless of name variations—all such accounts may be locked, and related transactions deemed invalid.
  3. User Responsibilities
    Users must inform the Website when their personal or financial details change. Any intentional misrepresentation in this regard could lead to repercussions under this Policy.
  4. Funds Ownership
    You assert that the funds used on the Website originate from legitimate sources and belong solely to you. Depositing money on behalf of a friend, partner, or any third party is disallowed.
  5. No Bank Insurance
    Your balance isn’t a bank account, and no protections (such as deposit insurance) apply. No interest is earned on the balance stored therein.
  6. Password Confidentiality
    You bear responsibility for keeping your password and login details secure. Unauthorized activities under your account are considered your liability unless you have promptly reported a security breach and provided the requested proof.

Deposits and Withdrawals of Funds

  1. Payment Methods
    The Website supports only those deposit and withdrawal options listed on its platform. If you use a payment method not in your name, we disclaim liability, and such transactions may be reversed.
  2. Refunds and Chargebacks
    You agree not to initiate any chargebacks, reversals, or similar actions to sidestep your financial obligations. In suspicious cases (e.g., fraudulent deposits), the Operator can demand further identification or documentation before approving refunds or withdrawals.
  3. Requesting a Withdrawal
    • Users may request payouts at any time if the payment source is valid and not under investigation for unlawful conduct.
    • Where the original deposit method lacks withdrawal support, the Operator and User will arrange a mutually acceptable alternative.
    • Any errors or delays arising from third-party services (e.g., banks, payment processors) fall outside the Operator’s responsibility.
  4. Refund Eligibility
    If you wish to close your account, any funds in it are settled according to these Refund Policy conditions. A refund might be possible if you have not wagered the recently deposited amounts, subject to verification checks.
  5. Account Closure
    Should you opt to shut down your Player Account, you must notify us via email. We will pay out any remaining balance according to the existing Rules and after ensuring no policy infractions have occurred.

Online Betting

  1. Designated Use of Funds
    Deposits should be channeled solely toward the Website’s betting or gaming features. Other financial transactions—like transferring funds to external payment portals—are prohibited.
  2. Operator’s Discretion
    The Operator reserves the right to ban any bet. We can also refuse account registration or cancel the account if the User is found to be breaking the site’s guidelines.

Prohibited Activities

  • Offensive Conduct: Abusive or threatening language directed at staff or other players is forbidden.
  • System Tampering: Attempting to breach or circumvent the security measures on the Website leads to immediate account termination and possible legal referral.

System Errors

  1. Technical Interruptions
    We strive for seamless service but cannot guarantee zero downtime or system malfunctions.
  2. Operator’s Response
    If we detect an attempt to exploit system vulnerabilities or bypass security, the Operator may instantly restrict your access and take necessary legal steps.

Policy Breach

You must compensate the Operator for any losses (including legal costs) if you are found to have violated our Terms of Use, infringed another party’s rights, allowed unauthorized persons to access our Services, or collected winnings through deceitful means. Depending on severity, we may:

  • Send a Notice
    You may get a warning and a solution to fix the problem.
  • Suspend the Account
    We can put your account on hold pending further investigation.
  • Terminate the Account
    In severe cases, immediate and permanent closure may occur.
  • Revoke Winnings
    If the breach is serious, payouts and bonuses resulting from misconduct may be confiscated.

Complaints and Notifications

If you have a dispute, please raise your concerns with Customer Service promptly. The data recorded on our servers will be treated as the conclusive evidence in case of disagreement about a bet or transaction outcome.

Links

Our Website may include hyperlinks to third-party sites or ads not governed by our policies. We do not control the content of those external pages and disclaim any liability for their owners’ actions.

Consult Us
Should you have any inquiries regarding refunds, deposit methods, or other matters, feel free to reach out to our support team through our online channels or at [email protected].